And for Humor…
When it comes to services industry nothing can beat south-east Asia. People there take services delivery experience to a complete different level. As grandeur as t may sound sometimes it becomes a cause of annoyance.
You don’t agree? 😊 Let me narrate an incidence to prove my point.😊
When I travel to India I always enter India through Delhi. This is regardless of my final destination.
During one such trip, I followed my usual routine. I landed in Delhi at around 10:00 PM. By the time I reached my brother’s home, it was almost midnight. We had a lot to catch up and before I realized it was time for me to go back to the airport, for I had an early morning flight to Chennai.
Though I sleep badly on plane, this time I forced myself to get some rest, for I was going to the office directly from the airport. Tiredness coupled with the looming day in front succeeded in putting me into a deep slumber.
An hour into the flight I felt a gentle nudge but it didn’t succeed to break my repose. The gentle nudge was followed by a deviant push. I woke up in shock only to find a smiling petite air hostess questioning, “what would you like to have sir. Veg or nonveg?”
though I was frustrated I avoided to give any curt response. Instead I forced a smile and politely mentioned I would prefer to sleep.
I struggled for some time but somehow got back into sleep mode again. I was woken again. This time by a flight attendant quizzing me why I am not eating. I smiled and said, “like the seat belt indicator, you should also have a do not disturb button.”
He failed to get my sarcasm and responded back stating he will get me a suggestion form. 😂
In the US, if you are asleep on a plane, no one will wake you. In India I felt my mother was traveling with me, concerned about my lost appetite.🤗👨🍳
Regardless of my not so pleasant experience, no one can beat the South Asian travel industry service quotient. I would still happily give them 10/10.
Copyright © Shantanu Baruah
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